At Tobaccoash.com, we are committed to making your shopping experience safe and trustworthy.
Our refund and return policies are designed to be simple, transparent, and customer-focused.

1. Refunds and Reshipments
• If your order is not delivered within 40 business days after it has been shipped, you may choose a free reshipment or a full refund.
• Lost shipments or customs-held packages are fully eligible for refund or reshipment.

2. Return Conditions
• Due to health and safety regulations, opened tobacco products are not accepted for returns.
• If your order arrives damaged, please notify us within 48 hours and provide photos of the issue.

3. How to Request a Refund
• Reach out via the Contact Us page.
• Include your order number and a clear description of the issue.
• Attach any necessary photos to speed up the process.

We process all refund and reshipment requests within 1–3 business days.

4. Exceptions
• We are not liable for delivery issues caused by incorrect address information provided by the customer.
• Refunds or returns are not available for change of mind after shipping.

5. Contact
Please contact our team via our Contact Us page for any refund or reshipment inquiries.